We accept returns for products in sellable condition in all original packaging and with all original contents within 30 days of purchase for a full credit, exchange, replacement, or case-by case refund, minus all shipping costs. Non-defective items that are opened and/or missing components will be automatically rejected. Any modifications made by the customer will void the manufacturer warranty and we will not accept the return. All returns must be authorized first by phone or email. Returns will be processed in 7-10 business days.
Due to the nature of the product, there are no returns accepted on: e-Liquid, atomizers, clearomizers, cartomizers, drip tips, custom-made, special order, or clearance items.
Returns must be postmarked within one week of return approval. Please include a detailed note outlining any issues with return items. Any misrepresenation of defects may result in a rejection of the return. In the event of a rejection return postage will be payed by the customer.
We cannot guarantee that a product's color will match exactly what you see on your computer screen, as all screens are different. If you are unsure of how a product will look in real life, we encourage you to contact us for more information before placing your order.
In the rare event that an item arrives damaged, defective or missing items from the order, the customer is responsible for letting us know via phone or email within 24 hours of receipt. The customer is to save all packaging and shipping materials until notified otherwise.
Customers may cancel an order at any point prior to shipment. If an item has already been processed for shipment, cancellation is no longer an option. Unfortunately, we are unable to cancel custom-made and special-order items.